Reporting
Global Reporting Initiative
Introduction
Standard Chartered Bank uses the Global Reporting Initiative (GRI) G3 Guidelines and its supplement for the financial services sector1 to inform our reporting within our Sustainability Review and on our website.
As this is the first time we are reporting using the G3 Guidelines, our initial aim has been to report at a 'B' level.
This index will direct you to where we report against the relevant GRI G3 elements and indicators:
- Reporting Principles
- Strategy and Analysis
- Organisational Profile
- Report Parameters
- Governance, Commitments and Engagement
- Disclosure on Management Approach
- Economic Indicators
- Environmental Indicators
- Social Performance: Labour Practices & Decent Work Indicators
- Social Performance: Human Rights Indicators
- Social Performance: Society Indicators
- Social Performance: Product Responsibility Indicators
- Financial Services Sector Supplement Indicators
Reporting Principles
This section demonstrates how we address the GRI Reporting Principles in our reporting.
Scope
Our 2007 Sustainability Review covers all activities performed under Standard Chartered and its majority-owned subsidiaries in the field of sustainability. The report covers the same entities as in our Annual Report. It includes performance data and activities carried out in 2007 (unless stated otherwise within the report) in more than 50 countries where the Bank operates. However, the environmental indicators used in the review are based on limited coverage as disclosed under the relevant headings.
Defining report content
Materiality
We believe it is important to have a robust process in place to determine which information is significant enough to be reported. Using external and internal inputs, we have undertaken an extensive materiality exercise to identify all of the issues relevant to our audiences.
External input
Over the last few years we have gone through an extensive engagement process with stakeholders across our markets to better understand the key risks, impacts and market opportunities we have in promoting sustainable development.
The five themes identified by stakeholders as areas where Standard Chartered could make a significant contribution were:
- Sustainable finance
- Tackling financial crime
- Access to financial services
- Responsible selling and marketing
- Protecting the environment
Two further areas were identified as highly important to the business, our employees and our host governments:
- Our approach to community investment and employee volunteering.
- Creating a great place to work, including our work on Living with HIV/AIDS, Diversity & Inclusion as well as Health & Safety.
The identification of these seven pillars of a sustainable business resulted in the publication of the document Building a Sustainable Business, which has influenced the Bank's reporting against these seven pillars. We will continue to report on these as we believe they are important issues for our business and the continued engagement of our stakeholders.
Internal input
We have established a governance structure to give us strategic direction and ensure we continue to make progress towards building a sustainable business. The Sustainability and Responsibility Committee, a sub-committee of the board, has a role to challenge current practice, and identify the critical trends, issues and opportunities that we need to address. The Committee is Chaired by Mervyn Davies, the Group Chairman and has the Group Chief Executive and three Non-Executive Directors are members. The committee also oversees delivery against the seven pillars to build a sustainable business.
Stakeholder Inclusiveness
We understand that it is important to look at our business from our stakeholders' perspective and to find areas where our agendas overlap. This means continually listening to and working with stakeholders across the countries where we operate and being very clear about our intentions and priorities.
We continue to learn a lot from external partners and stakeholders, such as investors, governments and NGOs. This year we complemented feedback received year-round with a focused workshop on the way we report our progress against our sustainable business strategy and a workshop on our approach to protecting the environment and Sustainable finance with Socially Responsible Investment (SRI) analysts. We also seek external representation on our Sustainability and Responsibility Committee.
Sustainability Context
We believe that building a sustainable business is an integral part of our long-term strategy to enhance shareholder value. Our reporting demonstrates that sustainability is integrated with our business strategy including our risk management, governance and engagement processes.
Completeness
We report on all significant sustainability impacts that fall within the boundary of our operational control as well as areas that are beyond our direct control, but where we have influence.
Reporting principles for defining quality
Balance
Our materiality approach encompasses those issues that are both positive and challenging to help ensure that Standard Chartered's reporting presents a balanced perspective on our sustainability performance.
Comparability
We have a consistent structure for reporting and publish data over three years to enable comparability as well as providing additional information relevant to the interpretation of this data.
Timelines
Standard Chartered has consistently reported on environmental performance annually since 2001, corporate responsibility since 2004 and sustainability since 2006. Our Sustainability Review is published annually, and where appropriate our website is updated throughout the year.
Clarity
To provide clarity, our Sustainability Review is written and laid out in a way that enables it to be understood by a range of readers. It contains the level of information requested by our stakeholders by being succinct and focusing on the sever pillars of building a sustainable business whilst putting additional information on the website.
We also recognise the importance and are committed to providing websites that are accessible to all user groups, including the disabled. This commitment is a natural extension of our global community programme, Seeing is Believing, which aims to make a difference in the lives of ten million people by 2010 which will include preventative medicine and cataract operations to address avoidable blindness. It is also compliant with our obligations under the Disability Discrimination Act.
We publish over 1000 web pages. Ensuring that all these pages are accessible to all user groups is an essential task. It's also part of our commitment to Corporate Responsibility. Our approach is to ensure the minimum web accessibility requirements on all new content on our website. We used the W3C guidelines as our benchmark.
Accuracy & Reliability
Our reports need to be accurate to enable readers to make judgements based upon its disclosures. Information and processes used in the preparation of our Sustainability Review have been gathered, recorded, compiled, analysed and disclosed in a way that could be subject to examination and that establish the quality and materiality of the information.
While we engage with external agencies on improving our approach and delivery, we currently do not use an external body to audit our processes or data. We have a system of internal controls in place, including an internal audit function, as part of our process for managing and reporting information. These internal systems are important to the overall accuracy, integrity and credibility of our reporting.
Key
Fully reported - this indicator is reported in full |
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Partially reported - this indicator is reported in part |
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Not reported - this indicator is not covered |
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Not applicable - this indicator is not considered relevant to Standard Chartered |
 |
Strategy and Analysis
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
1.1 |
CEO Statement |
SR (p1-4) |
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1.2 |
Key impacts, risks, and opportunities |
SR (p2-4) |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Organisation Profile
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
2.1 |
Name of the organisation |
SR (front cover) |
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2.2 |
Primary brands, products, and/or services |
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2.3 |
Operational structure of the organisation |
AR (p14; 34-39) |
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2.4 |
Location of organisation's headquarters |
SR (back page) |
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2.5 |
Number of countries where the organisation operates |
AR (Inside |
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2.6 |
Nature of ownership and legal form |
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2.7 |
Markets served |
SR (p28-31) |
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2.8 |
Scale of the reporting organisation: |
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Number of employees |
SR (p28-31) |
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Net sales |
SR (p28-31) |
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Total capitalisation |
SR (p28-31) |
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Quantity of products or services provided |
SR (p28-31) |
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Total assets |
AR (p3; 89; |
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Beneficial ownership |
AR (p77) |
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Breakdowns by country/region of the following:
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SR (p28) |
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Standard Chartered currently provides a breakdown of all significant country operations - this may not include all operations that make up 5% or more of total revenues. |
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2.9 |
Significant changes during the reporting period regarding size, structure, or ownership |
AR (p117-123) |
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2.10 |
Awards received in the reporting period |
SR (p27) |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Report Parameters
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Report Parameters |
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3.1 |
Reporting period for information provided |
SR (inside front |
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3.2 |
Date of most recent previous report |
SR (inside front |
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3.3 |
Reporting cycle |
SR (inside front |
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3.4 |
Contact point for questions regarding the report or its contents |
SR (back page) |
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Report Scope and Boundary |
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3.5 |
Process for defining report content |
SR (p4) |
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3.6 |
Boundary of the report |
SR (inside front |
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Standard Chartered has not followed the Boundary Protocol but have reflected on those principles in identifying and reporting on key direct issues and where it has a wider influence on environment, society and economy. |
3.7 |
Any specific limitations on the scope or boundary of the report |
SR (inside front |
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3.8 |
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations |
See 3.6 |
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3.9 |
Data measurement techniques and the bases of calculations |
SR (p28-31) |
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3.10 |
Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement |
SR (p28-31) |
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3.11 |
Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report |
SR (inside front |
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Report Scope and Boundary |
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3.12 |
Table identifying the location of the Standard Disclosures in the report |
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3.13 |
Policy and current practice with regard to seeking external assurance for the report |
SR (p4) |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Governance, Commitments and Engagement
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Governance |
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4.1 |
Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight |
AR (p68-72) |
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4.2 |
Indicate whether the Chair of the highest governance body is also an executive officer |
AR (p68-72) |
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4.3 |
The number of members of the highest governance body that are independent and/or non-executive members |
AR (p62-63; 68-72) |
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4.4 |
Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body |
SR (p16-17; 28) |
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4.5 |
Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance) |
AR (p73-85) |
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To ensure that we take sustainability seriously, Board members and the executive management team have been set performance objectives related to the Bank's social and environmental performance. Examples of the objectives include:
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4.6 |
Processes in place for the highest governance body to ensure conflicts of interest are avoided |
AR (p68-72) |
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4.7 |
Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation's strategy on economic, environmental, and social topics |
AR (p68-72) |
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The Bank believes sustainability is very important and has therefore over the last three years has had a sub-committee of the Board focusing on Sustainability. The Chairman and Group Chief Executive of the Bank sit on the committee ensuring that sponsorship is from the most senior executives of the Bank. The Bank also has three non-executive directors as members of the committee. |
4.8 |
Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation |
SR (inside front cover) |
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4.9 |
Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles |
AR (p68-72) |
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4.10 |
Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance |
AR (p68-72) |
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Commitments to External Initiatives |
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4.11 |
Explanation of whether and how the precautionary approach or principle is addressed by the organisation |
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4.12 |
Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses |
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4.13 |
Memberships in associations and/or national/international advocacy organisations |
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Stakeholder Engagement |
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4.14 |
List of stakeholder groups engaged by the organisation |
SR (p4) |
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4.15 |
Basis for identification and selection of stakeholders with whom to engage |
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4.16 |
Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group |
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4.17 |
Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting |
SR (p4) |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Disclosure on Management Approach
| Disclosure | Location | Status | Comments |
|---|---|---|---|
Economic |
SR (p1-4) |
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Our approach is to seek ways to deliver economic, social and environmental value through everything we do. |
Environment |
SR (p1-4; 8-11) |
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Our approach is to seek ways to deliver economic, social and environmental value through everything we do. |
Social |
SR (p1-7; 17-19; 22-27) |
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Our approach is to seek ways to deliver economic, social and environmental value through everything we do. |
SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Economic Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Economic Performance |
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EC1 |
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. |
SR (inside front |
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EC2 |
Financial implications and other risks and opportunities for the organisation's activities due to climate change |
SR (p9) |
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EC3 |
Coverage of the organisation's defined benefit plan obligations |
AR (p95) |
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EC4 |
Significant financial assistance received from government |
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Standard Chartered does not receive financial assistance from governments. |
Market Presence |
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EC5 |
Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation |
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The Bank is investigating how it could report on this in future. |
EC6 |
Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation |
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The Bank is investigating how it could report on this in future. |
EC7 |
Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation |
SR (p25-26; 30) |
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Indirect Economic Impacts |
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EC8 |
Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement |
SR (inside front |
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EC9 |
Understanding and description of significant indirect economic impacts, including the extent of impacts |
SR (inside front |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Environmental Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Materials |
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EN1 |
Materials used by weight or volume |
SR (p9; 31) |
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We report paper consumption because it is our only significant material use. |
EN2 |
Percentage of materials used that are recycled input materials |
SR (p9; 31) |
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The Bank is investigating how it could report on this in future. |
Energy |
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EN3 |
Direct energy consumption by primary energy source |
SR (p9; 31) |
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We report on direct & indirect emissions - as reported by Scope 1 & 2 emissions. |
EN4 |
Indirect energy consumption by primary source |
SR (p9; 31) |
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We report on direct & indirect emissions - as reported by Scope 1 & 2 emissions. |
EN5 |
Energy saved due to conservation and efficiency improvements |
SR (p8-11) |
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EN6 |
Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives |
SR (p15; 28) |
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EN7 |
Initiatives to reduce indirect energy consumption and reductions achieved |
SR (p11; 31) |
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Water |
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EN8 |
Total water withdrawal by source |
SR (p31) |
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Although we collect information on total consumption to track any significant change in this position, water withdrawal is not significant across the Bank to collect information by source. |
EN9 |
Water sources significantly affected by withdrawal of water |
- |
|
Standard Chartered does not use significant amounts of water in comparison with other sectors. |
EN10 |
Percentage and total volume of water recycled and reused |
- |
|
Standard Chartered does not use significant amounts of water in comparison with other sectors. |
Biodiversity |
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EN11 |
Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. |
- |
|
Standard Chartered does not have a significant impact due to the city centerlocation of the majority of our portfolio. |
EN12 |
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas |
- |
|
Standard Chartered does not have a significant impact, due to the city cebter location of the majority of our portfolio. |
EN13 |
Habitats protected or restored |
- |
|
Standard Chartered does not have a significant impact due to the central city location of the majority of our portfolio. |
EN14 |
Strategies, current actions, and future plans for managing impacts on biodiversity |
- |
|
Standard Chartered does not have a significant impact due to the central city location of the majority of our portfolio. |
EN15 |
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk |
- |
|
Standard Chartered does not have a significant impact due to the central city location of the majority of our portfolio. |
Emissions, Effluents and Waste |
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EN16 |
Total direct and indirect greenhouse gas emissions by weight |
SR (p8-9; 31) |
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EN17 |
Other relevant indirect greenhouse gas emissions by weight |
- |
|
Standard Chartered Bank focuses on CO2 emissions as the nature of our business means that this is the overwhelming GHG produced. |
EN18 |
Initiatives to reduce greenhouse gas emissions and reductions achieved |
SR (p8-16; 31) |
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EN19 |
Emissions of ozone-depleting substances by weight |
- |
|
Because of the nature of our business, compared to other sectors Standard Chartered does not produce significant amounts of ODS. |
EN20 |
NO, SO, and other significant air emissions by type and weight |
- |
|
Because of the nature of our business, compared to other sectors Standard Chartered does not produce significant amounts of ODS. |
EN21 |
Total water discharge by quality and destination |
- |
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Standard Chartered is located in cities and therefore generally uses the public water and sewerage systems. |
EN22 |
Total weight of waste by type and disposal method |
SR (p 31) |
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General office waste is reported. |
EN23 |
Total number and volume of significant spills |
- |
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Data is considered not relevant since Standard Chartered is a financial institution. |
EN24 |
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally |
- |
|
Data is considered not relevant since Standard Chartered is a financial institution. |
EN25 |
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff |
- |
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Data is considered not relevant since Standard Chartered is a financial institution mainly based in city centres. |
Products and Services |
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EN26 |
Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation |
SR (p8-16; 28) |
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EN27 |
Percentage of products sold and their packaging materials that are reclaimed by category |
- |
|
Data is considered not relevant since Standard Chartered is a financial institution. |
Compliance |
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EN28 |
Monetary value of significant fines and total number of non-monetary sanctions for non- compliance with environmental laws and regulations |
SR (p31) |
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Transport |
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EN29 |
Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce |
SR (p11; 31) |
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Overall |
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EN30 |
Total environmental protection expenditures and investments by type |
SR (p31) |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Social Performance: Labour Practices & Decent Work Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Employment |
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LA1 |
Total workforce by employment type, employment contract, and region |
SR (p25; 30) |
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LA2 |
Total number and rate of employee turnover by age group, gender, and region |
SR (p30) |
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LA3 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations |
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The Bank does not discriminate between part time or flexible working workers and full-time employees. |
Labour Management Relations |
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LA4 |
Percentage of employees covered by collective bargaining agreements |
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LA5 |
Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements |
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Standard Chartered complies with employment legislation regarding minimum notice period due to operational changes in all of its countries as locally required. |
Occupational Health and Safety |
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LA6 |
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes |
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LA7 |
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region |
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LA8 |
Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases |
SR (p22; 27) |
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Training and Education |
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LA10 |
Average hours of training per year per employee by employee category |
SR (p30) |
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LA11 |
Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings |
SR (p26; 30) |
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LA12 |
Percentage of employees receiving regular performance and career development reviews |
SR (p30) |
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Diversity and Equal Opportunity |
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LA13 |
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity |
SR (p30) |
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Currently the Bank only reports by gender and nationality. |
LA14 |
Ratio of basic salary of men to women by employee category |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Social Performance: Human Rights Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Investment and Procurement Practices |
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HR1 |
Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening |
SR (p12-16) |
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All significant investment agreements undergo social (including human rights) and environmental screening as per our approach to Sustainable finance. |
HR2 |
Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken |
Know your Supplier questionnaire |
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HR3 |
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained |
SR (p12-13; 28) |
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Standard Chartered reports on the total number of people trained on social, ethical and environmental issues as part of the Bank's approach to Sustainable finance. |
Non-Discrimination |
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HR4 |
Total number of incidents of discrimination and actions taken |
Equal opportunities policy |
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The Bank does not tolerate any form of discrimination. |
Freedom of Association and Collective Bargaining |
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HR5 |
Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights |
International Labour |
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Unions exist in some of our markets e.g. Malaysia, Korea and India. We aim to uphold freedom of association and recognise the right to collective bargaining in all of the markets we operate in. |
Child Labour |
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HR6 |
Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour |
SR (p13) |
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The Bank does not use child labour. The use of child labour is screened through our Know Your Supplier process. We aim to work with our suppliers and customers to eliminate child labour. |
Forced and Compulsory Labour |
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HR7 |
Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour |
International Labour |
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The Bank does not use forced and bonded labour. We aim to eliminate all forms of forced and compulsory labour through our approach to sustainable lending and through our Know Your Supplier programme. |
Security Practices |
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HR8 |
Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations |
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Standard Chartered ensures every employee is fully aware of the Bank's approach to human rights, including security personnel. |
Indigenous Rights |
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HR9 |
Total number of incidents of violations involving rights of indigenous people and actions taken. |
|
Standard Chartered upholds the Universal Declaration on Human Rights and screens for human rights issues with sustainable finance. The Bank has processes in place to guard against incidents with sustainable finance - but do not have any products or services that would directly violate the rights of indigenous people. |
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Social Performance: Society Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Community |
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SO1 |
Nature, scope, and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting |
SR (p24; 29) |
|
The Bank reports on its community investment. |
Corruption |
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SO2 |
Percentage and total number of business units analysed for risks related to corruption |
SR (p29) |
|
Standard Chartered ensures every employee is fully aware of the employee code of conduct that governs every employee within the Bank. Employees must successfully complete the Group code of conduct and e-learnings as well as sign the code of conduct. |
SO3 |
Percentage of employees trained in organisation's anti-corruption policies and procedures |
|
Standard Chartered ensures every employee is fully aware of the employee code of conduct that governs every employee within the Bank. Employees must successfully complete the Group anti-money laundering e-learning as well as sign the code of conduct. |
|
SO4 |
Actions taken in response to incidents of corruption |
SR (p20-21) |
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Public Policy |
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SO5 |
Public policy positions and participation in public policy development and lobbying |
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The Bank takes a leadership role in engaging governments and key policy influencers. |
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SO6 |
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country |
|
Standard Chartered are strictly apolitical and do not engage in political activity, support political parties or have any political affiliations worldwide. |
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Anti Competitive Behaviour |
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SO7 |
Total number of legal actions for anticompetitive behaviour, anti-trust, and monopoly practices and their outcomes |
|
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Compliance |
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SO8 |
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations |
|
|
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SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Social Performance: Product Responsibility Indicators
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
Customer Health and Safety |
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PR1 |
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures |
|
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Data is considered not relevant since Standard Chartered is a financial institution. |
PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes |
|
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Data is considered not relevant since Standard Chartered is a financial institution. |
Product and Service Labelling |
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PR3 |
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements |
|
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PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes |
|
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|
PR5 |
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction |
SR (p15-17; 29) |
|
|
Marketing Communications |
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PR6 |
Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship |
SR (p12-14) |
|
The code of conduct gives a programme for adherence to laws. Standard Chartered complies with the local laws and regulations or Group standards, whichever is stricter. |
PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes |
|
|
|
Customer Privacy |
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PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data |
|
|
|
Compliance |
||||
PR9 |
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services |
|
|
|
SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Financial Services Sector Supplement Indicators 2
Sector-Specific Disclosure of Management Approach
| Code | Disclosure | Location | Status | Comments |
|---|---|---|---|---|
D1 |
Description of policies with specific environmental and social components applied to business lines |
SR (p12-16) |
|
|
D2 |
Description of procedures for assessing and screening environmental and social risks in business lines for each policy |
SR (p12-16) |
|
|
D3 |
Description of processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions |
Sustainable finance and |
|
|
D4 |
Description of process(es) for improving staff competency to address environmental and social risks and opportunities |
SR (p12-16) |
|
|
D5 |
Description of interactions with clients and other stakeholders regarding environmental and social risks and opportunities |
SR (p4; 12-16) |
|
|
SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
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Performance Indicators
| Category | Aspect | Indicator | Location | Status | Comments |
|---|---|---|---|---|---|
Product and Services Impact |
Audit |
Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures |
SR (p4; 15) |
|
|
Active Ownership |
Percentage and number of companies held in the institution's portfolio with which the reporting organisation has interacted on environmental or social issues |
|
|
The Bank considers social, ethical and environmental issues within all lending transactions as per our approach to Sustainable finance. |
|
Percentage of assets subject to positive and negative environmental or social screening |
|
|
Standard Chartered does not have significant asset management business. |
||
Voting polic(ies) applied to environmental or social issues for shares over which the reporting organisation holds the right to vote shares or advise on voting |
|
|
Standard Chartered does not have significant asset management business. |
||
Quantitative indicator on voting practices |
|
|
Standard Chartered does not have significant asset management business. |
||
Product Portfolio |
Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose |
SR (p5-7; 29) |
|
Currently, the Bank only reports on the monetary value of investment in microfinance. |
|
Total monetary value of specific environmental products and services broken down by business lines |
SR (p12-16; 28) |
|
Currently, the Bank only reports on the monetary value of investment in clean technology. |
||
Percentage of the portfolio for business lines by specific region, size |
SR (p28)
|
|
|
||
Society |
Community |
Access to financial services in low-populated or economically disadvantaged areas by type of access |
SR (p5-7; 29) |
|
|
Initiatives to improve access for people with disabilities and impairments |
SR (p23) |
|
|
||
Product Responsibility |
|
Actions regarding the design and sale of financial products and services |
SR (p17-19) |
|
|
Initiatives to enhance financial literacy by beneficiary type |
SR (p19) |
|
|
||
SR = Sustainability Review 2007 AR = Annual Report and Accounts 2007 |
|||||
UN Global Compact
Standard Chartered upholds the 10 principles of the UN Global Compact, and ensures that these principles are central to our lending and procurement decisions in addition to how we treat our staff and customers.